BOISE, Idaho (KIFI/KIDK) - UPDATE: 1:00 p.m. The Idaho Transportation Department (ITD) is opening all county driver's license offices Wednesday (except Grangeville) following computer issues.
ITD has determined the system is stable enough to allow all offices to operate; however, an investigation into the root cause of these issues continues.
Officials said there will be delays at county DMV offices and ask you postpone your visit if possible.
The computer issues are contained to the ITD system, not county systems, so ITD will limit the number of transactions each county can process to keep the system running while troubleshooting continues. This may lead to slower-than-normal transactions and delays.
"We apologize to our county partners in the driver's license offices and to the public for these computer problems," said DMV Administrator Alberto Gonzalez. "Our team has been working around the clock and will continue to expend all available resources to fix this issue."
At this time, there is no estimate when the system will be restored to full functionality.
UPDATE: 12-6 8:35 a.m.
The Idaho Transportation Department will open driver's license offices in Ada, Bannock, Canyon, Kootenai, and Twin Falls counties beginning Wednesday. All others will remain closed while the agency continues to troubleshoot computer problems with the system.
The five locations will open to help identify root causes and test solutions to the problems. Services will be slow and the public is urged to plan for delays and postpone their visits if possible.
Motor vehicle title and registration services will be open to the public and are not affected by the computer issues.
The department said it was using all available technical resources and working with its license vendor, Gemalto, to find a fix to the situation.
The Idaho Transportation Department reports the Driver’s License computer system for issuing, renewing or reissuing driver’s licenses or ID cards is down and will not be up and running today.
ITD reports it has been down since last Friday, and officials do not know when it will come back up.
ITD has closed driver’s licensing offices across Idaho with the exception of Ada and Canyon counties.
Registration and titling services are still open across Idaho.
The Bonneville County Sheriff’s Office recommends checking with your local Driver’s License Office or the Idaho Transportation Department before you make plans to drive down and attempt to obtain a license or ID card.
Follow Local News 8 and KIDK Eyewitness News 3 for updates on the outage.