Neither Torgerson nor Koko are being kicked out of the apartment.
At the end of the day, people involved say the incident is simply about promoting tolerance and spreading awareness for people who need the companionship of a dog.
"To be able to have some empathy for the person that needs it -- to understand the specific need and purpose," Boettcher said. "It will help, I think, the greater good."
"Why is it any of their business?" Kaylee said. "It's my dog and it's helping me."
Last week, the U.S. Department of Housing and Urban Development said colleges and universities need to allow emotional support dogs in on-campus housing.